Support
Ticket queue, venue-linked issues, and the beginning of a real SLA view.
Total tickets
0
Open / in progress
0
Urgent
0
Resolved
0
Recent tickets
Backed by support_tickets and support_ticket_messages when the DB schema is present.
No tickets stored yet. Use the API route in this pack to start logging venue and device issues properly.
Support routing
Tag screens, signage, billing, menu boards, or data feed incidents at ticket creation.
Store message threads and attachment metadata in the DB instead of losing support history in email.
Support contact
Next hardening
Add attachments, SLA timers, assignment rules, and incident broadcasting once the ticket volume starts becoming real.
API included
This pack includes
/api/support/tickets for GET/POST so Claude can wire a proper compose form next.